Eurobank was named “Best Consumer Digital Bank in Western Europe for 2021” by the internationally renowned American magazine Global Finance, winning this top distinction for a 2d consecutive year. The Bank was also named “Best Consumer Online Product Offerings in Western Europe for 2021” and “Most Innovative Consumer Digital Bank in Western Europe 2021” being the only Greek systemic bank that received this year a triple distinction for Western Europe, from the internationally renowned magazine.
This year's award ceremony was performed online due to restrictions posed by COVID-19. The Bank was represented by Ms. Olga Haralabidis and Mr. Spyros Bethanis, Head of Group Digital Channels and Omni Channel Customer Experience Platforms, respectively.
The new distinctions are of special importance given that they refer to a year of increased challenges related with differentiated and increased customers’ demands due to the special conditions posed by the pandemic. They justify EUROBANK’s successful strategy to invest constantly in upgrading its digital presence under a Phygital approach, utilizing cutting – edge technologies in perfect balance with its staff’s strong expertize. An ongoing objective in the context of EUROBANK 2030 strategic planning is offering reliable, innovative, personalized, easy-to-use digital services and products, on a 24/7 basis, while the majority of the Bank’s customers are being served through digital channels, performing 93% of transfers and payments digitally.
Each year, Global Finance magazine selects the best financial institutions, worldwide, and its awards form a reliable indicator for best practices in the industry. Winners are named among entries evaluated by an distinguished panel of judges and the magazine’s Editors. Winners were evaluated based on specific criteria such as strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, web/mobile site design and functionality, range of successful digital products and services.
EUROBANK excelled, among others, for its Omnichannel approach in designing and implementing e-Banking and the Eurobank Mobile App, the usage of modern methodologies and technologies, as well as for the plethora of possibilities available through mobile devices (Single app Strategy).
Additional areas of distinction were:
Ø Digital Sales, with recent the mobile Fast consumer Loan application through Eurobank Mobile App.
Ø Numerous transactions available through digital channels, counting to more than 1,800, including the ability of transferring money using only one’s mobile phone number, instant payments as well as Eurobank’s digital wallet solutions. It is worth noting that EUROBANK provides the possibility of contactless transactions through the digital wallets Apple Pay, Google Pay™ and Garmin Pay.
Ø The management of EUROBANK cards features through the Cards Control service, the availability of mechanisms for securing transactions and the ability to access products held with third party banks through the Account Aggregation service. EUROBANK also allows its e-Banking users to make money transfers debiting accounts held with other banks through its Payment Initiation service.
EUROBANK’s constant presence among the best banks worldwide underlines its strategic priority to provide innovative products and services through its digital platforms aiming to facilitate its customers’ daily life and improve their overall experience when cooperating with the Bank, in a secure transactional environment.