Talanx to automate claims process using robotics and artificial intelligence

Τετάρτη, 09 Οκτωβρίου 2019 20:44

German re/insurer Talanx, the parent company of Hannover Re and HDI, and provider of intelligent automation software WorkFusion are entering into a strategic partnership for accelerating end-to-end digitalisation of core business processes. In an initial step, the software from WorkFusion is being used for automated checking and dark processing of incoming documents in the claims division in the business with German private and commercial customers at Talanx subsidiary HDI.

One of the objectives is to use the so-called “dark” - which means automated - processing without human involvement for even more glass invoices in motor insurance. This is already happening when large companies submit uniformly structured documents to the insurer. Up to now, when documents have been sent in by small businesses and private customers, automated reading of such documents has been a challenge. This problem has now been solved through cooperation with WorkFusion.

“We are already using robots in the insurance business. Thanks to the combination of Robotic Process Automation – RPA for short – and Artificial Intelligence, we are now able to intelligently automate the entire process end-to-end,” explained Dr Christoph Wetzel, Chairman of the Management Board of HDI Versicherung AG. The company is planning rapid upscaling. HDI would therefore like to use the new solution to partially automate a large proportion of the processes in claims as early as the coming year. In addition, application at the international subsidiary companies of the Talanx Group is also being reviewed.

Alongside its growth and profitability targets, the Talanx Group is also focusing strategically on digital transformation. One aim is to rapidly establish and expand competences in the area of Artificial Intelligence (AI), with particular emphasis on optimisation of AI-based business processes.

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